If we receive photos that are very poorly organized or are taped to pieces of paper, additional charges may apply because of the extra work required to get everything in order or because if the additional time required for scanning.
If your photos are digital, put them in the order you want by changing the file name of the photos to a number sequence. Most photo management software packages allow you to make a “batch” change to change the file names quickly. For example, files can be changed to the following: 001.jpg, 002.jpg, 003.jpg. If you have trouble re-naming the files, please let us know and we'll help. Once they’re in the order you want, there are a couple ways to get the photos to us:
- We send you a link to our on-line file sharing site (www.dropbox.com). Photos can be uploaded to dropbox from your computer. You upload the files to dropbox and we can download them.
- Burn them to a flash/thumb drive, DVD or CD and send it to us. If you’re not sure how to do that, give us a call and we’ll help.
If you have printed materials like newspaper articles, certificates, invitations, vows, etc., indicate where they go in the slideshow by writing on a Post-It note which photos they go between (for example..."it goes between photo 012 and 013").
Once you have all the materials, please do a final count of all the items. If you have videos, the total time of all video needs to be determined.
Step 4: Music
Music is a key factor in creating the right mood for your DVD. Music
is included for each package up to a certain number of songs. The number of songs
included depends on the number of photos you have. You can have more songs than are included, but they would be at additional cost of $1.50 per song.
Check out our list of suggested songs
. The songs are only suggestions! We don’t own any of the songs. We purchase music only from legal, legitimate internet sites. Currently, iTunes is the main music provider we use. Any music purchased for use on your DVD will be deleted after the DVD is complete. We also use royalty-free music when available and appropriate.
Copyright laws regarding music are tough and are enforced. Times of Your Life DVDs only obtains music legally and requires that customers do the same. Our DVDs are created for private use only. We send them to you with the understanding that they are not intended for public presentation, you will not charge a fee for people to view them and they will not be duplicated or used for any other purpose other than for the customers' private use.
If you provide us with the music, we can accept and use only legally-purchased CDs. No home-burned music CDs or files will be accepted. All music you send us will be returned to you when the DVD is completed.
Step 5: Complete the Order Form
Complete the order form as thoroughly as you can. If there are areas of the form that you can’t complete, don’t worry. We’ll work through the form together. You may enclose additional sheets with any information you think relevant to produce your slideshow. Please note that a signed Customer Agreement must be returned to us prior to work beginning on your video. You can mail
or e-mail the form back to us.
Step 6: Project Estimate
Once we receive your order form, we’ll put together and estimate and email it to you. Once you approve the estimate, we will start the project. For projects where all the photos are all digital, a 50% deposit is required.
Step 7: Send us your stuff!
We know the materials you send us are very personal and important to you. That's why we encourage you to properly package and protect your photos, slides, negatives, videos, music/photo CDs and printed materials. Send materials to:
Times of Your Life DVDs
2029 Arbor Lane
Mound, MN 55364
When sending us your materials, we strongly suggest using a service that provides a way to track packages and confirm delivery. Using regular mail service without tracking capability is NOT recommended. For normal orders, the Post Office
has several low-cost services that provide tracking capabilities and delivery confirmations, like Priority Mail. If you have requested rush service, you should use an overnight service like FedEx
or Express Mail from the Post Office.
Step 8: Confirm Material Receipt
When we receive your materials, we’ll either send you a text, e-mail or call you to let you know the materials have arrived.
Step 9: Production Time
From the date we receive your materials, it typically takes 7-10 business days
to complete your order. That does not include shipping time. The completion time is dependent on the schedule of other orders in the queue, which package you want and the complexity of the order. Larger, more complex orders may take longer. If you need rush service, please let us know IN ADVANCE of placing the order. Additional charges apply for expedited orders.
Step 10: DVD Preview
The preview service (see sample
) is a great feature so you know exactly what you're getting before the final DVD is produced. We will e-mail, call and/or text you as soon as your preview in ready to view. Changes can be made based on the preview. One on-line preview
upload is included with all packages. That preview can be viewed as many times as you want. If changes are made after the first preview, additional previews can be setup for $10 for each upload.
Step 11: Final Payment, Production & Shipping
Once you approve the preview, we’ll complete production and produce the final DVD. Any balances must be paid prior to shipping any materials or the DVD to customers. Everything will be shipped back to you via U.S. Postal Service Priority Mail or Overnight Express Mail, insured, certified and return-receipt requested.